At Hukiro.xyz, we are committed to providing our customers with the highest quality products and services. We understand that purchasing products online can come with questions, and we aim to offer clarity and confidence in your shopping experience. This Warranty Policy outlines the details of our product warranties, how you can make a warranty claim, and what is covered under our warranty.

1. General Warranty Terms

Our warranty applies to products purchased through Hukiro.xyz. All products are covered by a limited warranty which starts on the date of purchase. The length of the warranty period varies depending on the product category, and will be clearly indicated on the product page or receipt. In general, we offer a warranty period ranging from 6 months to 2 years for most of our products.

2. What Does the Warranty Cover?

Our warranty covers defects in materials and workmanship that occur during normal use. This includes:

• Defects in manufacturing: If your product is damaged or defective due to an error in the manufacturing process, we will replace or repair it.
• Functional defects: If the product fails to perform as intended under normal use, we will either repair or replace the item.
• Parts replacement: If a part of the product breaks or malfunctions within the warranty period, we will replace it free of charge.
• Repairs: If the item can be repaired, we will fix it without charge, or offer a refund if repair is not possible.

3. What Is Not Covered by the Warranty?

The following situations are not covered by the warranty:

• Damage due to misuse: Any damage caused by misuse, improper handling, or neglect is not covered by our warranty.
• Accidental damage: Damage from accidents, drops, or spills is not included under the warranty.
• Wear and tear: Normal wear and tear, including scratches, fading, and damage from daily use, are not covered.
• Unauthorized repairs: If the product is repaired or modified by someone not authorized by Hukiro.xyz, the warranty will be voided.
• Shipping charges: The customer is responsible for the cost of shipping the product back to us for warranty claims, unless otherwise specified.

4. Warranty Claim Process

To make a warranty claim, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team via email or through the contact form on Hukiro.xyz. Provide your order number, a description of the issue, and any relevant photos or videos of the defect.
2. Verification of Warranty: Once we receive your claim, our team will review it and verify that the issue is covered by our warranty. This may require you to provide additional information or return the product for inspection.
3. Return of Product: If we determine that the product is eligible for a warranty claim, you will be provided with instructions on how to return the product. In most cases, you will be required to send the defective product back to us.
4. Inspection and Resolution: After receiving the returned product, we will inspect it to confirm the issue. If the issue is covered by our warranty, we will either repair or replace the product, or offer you a refund.

5. Warranty Limitations

While we strive to ensure that our products meet the highest standards of quality, there are certain limitations to our warranty:

• Limited to the original purchaser: The warranty is only available to the original purchaser and is non-transferable.
• Non-refundable for non-defective products: If the product is found to be in proper working condition and the issue was caused by user error, we will not be able to provide a refund.
• Exclusions by Product Type: Certain product categories may have different warranty terms. For instance, electronic products might have a shorter warranty period compared to physical items like furniture or accessories.

6. Extended Warranty Options

For customers who desire additional protection, we offer an extended warranty on selected products. This extended warranty can be purchased at the time of your product purchase or added later.

Extended warranties typically cover the same issues as the standard warranty, but may offer additional benefits, such as:

• Longer coverage: Extended warranties often provide coverage for a longer period, beyond the standard warranty term.
• Accidental damage coverage: Some extended warranties include coverage for accidental damage that would otherwise not be included.
• Priority service: Customers with extended warranties may receive priority service and faster turnaround times for repairs and replacements.

7. Warranty Transfer

In some cases, you may be able to transfer the warranty to a new owner. This process must be completed within 30 days of the transfer and requires proof of purchase. Please contact our customer support team to inquire about transferring the warranty to a new owner.

8. How to Maintain Your Product to Avoid Warranty Issues

To ensure that your product remains in good condition and that your warranty stays valid, we recommend the following maintenance tips:

• Follow the manufacturer’s care instructions: Each product comes with specific care instructions that should be followed to avoid damage.
• Store products properly: When not in use, store products in a safe and appropriate place to avoid accidents or damage.
• Regular maintenance: Perform routine checks to ensure your product is functioning properly. Early detection of issues can prevent larger problems from arising.

9. Warranty for International Customers

If you purchased a product from Hukiro.xyz and are located outside of our country of operation, please note that additional fees for shipping and handling may apply. Additionally, warranty claims may take longer to process due to international shipping times.

We strongly recommend that international customers check their local laws and regulations regarding warranties, as they may differ from the terms outlined here.

10. Refund Policy for Warranty Claims

In some cases, a refund may be offered instead of a repair or replacement. Refunds are typically provided when:

• The product cannot be repaired or replaced within a reasonable amount of time.
• The product is returned within the return policy timeframe, and the defect is confirmed to be covered by the warranty.

Refunds will be processed to the original payment method and may take up to 7-10 business days to appear on your account, depending on the payment method used.

11. Final Resolution of Disputes

In the rare event that a warranty claim cannot be resolved to the satisfaction of both the customer and Hukiro.xyz, the dispute may be escalated to a neutral third-party mediator. The mediator will help to find a fair solution based on the facts and circumstances surrounding the case. The decision of the mediator is final.

12. Contact Us

If you have any questions regarding our Warranty Policy, or if you need assistance with a warranty claim, please contact us:

• Address: 275 Squire Rd, Revere, MA 02151, United States
  Phone: +17814850110
  Email: admin@hukiro.xyz

Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM (local time).

Conclusion

At Hukiro.xyz, we are dedicated to ensuring that our products meet your expectations and perform to the highest standards. We take pride in our warranty policy, and we are here to support you if any issues arise. Should you need assistance, don’t hesitate to reach out—we are happy to help!