At hukiro.xyz, we strive to provide high-quality products and a seamless shopping experience for all of our customers. We understand that sometimes things don’t go as expected, and we are committed to offering a transparent and fair return policy. Please review the details below for our guidelines on returns, exchanges, and refunds.
1. Returns Overview
We offer a 30-day return window for most products purchased on hukiro.xyz. If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 30 days of receiving the item. To initiate a return, please follow the steps outlined below.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused and in the same condition that you received it.
- The product must be in its original packaging, including tags, instructions, and any other included accessories or parts.
- Proof of purchase is required (order number or receipt).
- Items purchased on sale or with discounted pricing may not be eligible for a return (please refer to individual product pages for any exceptions).
3. Non-returnable Items
Certain items are non-returnable for reasons of hygiene, safety, or other specific conditions. These include:
- Personalized or custom items that were made to order.
- Perishable goods such as food, flowers, or other similar items.
- Gift cards, downloadable software, or digital content.
- Health and personal care products.
If you have any doubts regarding whether your item is eligible for return, please contact us for clarification.
4. How to Return an Item
Returning an item is simple and straightforward. Please follow these steps:
- Contact our customer service team: Email us at support@hukiro.xyz or use our online contact form to request a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Receive return authorization: Once we receive your return request, we will send you an email with return instructions and a return shipping label, if applicable.
- Pack the item carefully: Ensure the item is securely packed to avoid damage during transit. Include all original packaging, tags, and accessories.
- Ship the item back: Attach the provided return label and ship the item back to the designated address.
- Notify us of your shipment: After sending the package, please let us know the tracking number and date of shipment.
5. Refunds
After receiving and inspecting the returned item, we will notify you via email about the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
- Processing time: Refunds may take 5-10 business days to appear in your account, depending on your payment provider or bank.
- Partial refunds: In some cases, we may issue a partial refund if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
6. Exchanges
If you would like to exchange an item for a different size, color, or model, please reach out to our customer service team to initiate the exchange process. If the exchange is approved, you will need to return the original item and place a new order for the replacement item.
- Exchange eligibility: Exchanges are subject to product availability. If the item you wish to exchange for is no longer available, we will process a refund instead.
- Exchange fees: In some cases, you may be responsible for the shipping costs related to the exchange.
7. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately upon receiving your order. We will provide a full refund or replacement free of charge.
To proceed with a return for a damaged or defective item:
- Take photos of the damage or defect.
- Contact our customer service team within 7 days of receiving the item.
- Return the item: We will send you a pre-paid return label for the return of the damaged or defective item.
Upon inspection, if the item is found to be damaged or defective due to manufacturing errors, we will issue a full refund or send a replacement item at no additional cost.
8. Return Shipping Costs
- Free returns: If your return is due to an error on our part (e.g., incorrect item sent or damaged goods), we will cover the cost of return shipping.
- Customer-paid returns: If the return is not due to an error on our part (e.g., change of mind, wrong size), the return shipping cost is your responsibility.
- Return labels: If applicable, we will provide you with a prepaid shipping label for returns. If you do not wish to use our provided label, you may choose another shipping method, but you will be responsible for the costs.
9. Processing Time for Returns
Once we receive your returned item, we will inspect it and process your return within 7-10 business days. You will be notified by email once your return has been processed, and the refund or exchange has been issued.
If you have not received your refund within the indicated time frame, please check with your bank or payment provider. If the issue persists, feel free to contact us.
10. Cancellations
If you wish to cancel an order, please contact us immediately at support@hukiro.xyz. Orders can only be canceled before they are shipped. Once the order has been processed and shipped, you will need to initiate a return.
11. Customer Support
If you have any questions about our return policy or need assistance with a return or exchange, our customer service team is happy to help. You can reach us through the following methods:
- Address: 275 Squire Rd, Revere, MA 02151, United States
Phone: +17814850110
Email: admin@hukiro.xyz - Live Chat: Available on our website during business hours.
We are here to ensure your shopping experience is smooth and satisfactory. Please don’t hesitate to contact us for further information.
12. International Returns
For international customers, the return process is similar, but there are a few additional things to note:
- Customs and import duties: You may be responsible for return shipping costs and any applicable customs duties or taxes. Please check with your local customs office for specific information.
- Currency differences: Refunds for international orders may be subject to fluctuations in exchange rates. We cannot guarantee the exact amount refunded in your local currency.
13. Policy Changes
hukiro.xyz reserves the right to modify or update this return policy at any time. Any changes to this policy will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about your rights and responsibilities regarding returns.
By following these steps, we aim to make your shopping experience as convenient and hassle-free as possible. We appreciate your business and look forward to serving you again.